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FAQ
Welcome to the FTSC.online FAQ page, your go-to resource for quick answers and helpful info. Whether you’re curious about our internet plans, installation process, billing, or technical support, we’ve made it easy to find everything you need in one place.
We believe in keeping things simple, transparent, and stress-free. That’s why we’ve compiled the most common questions from our customers—so you can get the answers you need without the wait.
General Questions
How do I check if your service is available in my area?
Visit FTSC.online and enter your address, ZIP/postal code, or city. Our tool will instantly show if we service your location and which plans are offered.
contact our support team
If you prefer personal assistance, reach out to us:
Phone: 0787454242
Live Chat: Available on our website
Email: support@fibertech-co.com
What internet speed do I need for my household?
Pick the speed that matches how you used internet
1-5 Mbps: ideal to be used by 2-3 people Browsing social medias
10-15 Mbps: many people and multiple devices HD streaming, video calls ,light works
20-30 Mbps: Multiple devices, Many people HD streaming remote works
Do you offer unlimited data plans?
Yes we offer Monthly unlimited Data Plans which is valid for One Month
No data caps
No overage Fees
what unlimited Means with Us?
Stream, Download, work,and game as much as you need
Perfect with households with Mixed usages
you can find Monthly Unlimited data in our website
Can I use my own router, or do I need to rent one?
Yes you can absolutely use your own router we support bring your own devices using your own router what you need
to ensure compatibility and optimal performance with our unlimited Data plans
Modem or Router type Must Support PPPoE or DHCP
Wifi Standard wifi 4 (802.11n) or newer recommended for best coverage
configuration you will receive device configuration
Support & Troubleshooting
How can I check for outages in my area?
we make it easy to stay informed using the following options
Customer Portal /Mobile App Login to your accounts to see personalized service status for your connection
one clicking reporting if your are experiencing issues
How do I reset my Wi-Fi password?
Resetting wi-fi password is secure and quick Follow the steps that match your setup
connect to your router via wi-fi using current password and access the Admin panel open the browser and go to your router IP(commonly 192.168.1.1 or 192.168.1.0)
update wi-fi settings Navigate to wireless or wi-fi settings and change the wi-fi password
What should I do if my internet suddenly stops working?
Step 1: Restart your router and modem unplug power for 30 seconds then pluck back in and wait 1-2 minutes for lights to stabilize
Step 2: contact support if still not working
Pricing & Billing
What payment methods do you accept?
in person payments at Branches
1: Cash pay at any authorized branch counter
2:Online payments bank transfer direct deposit using our account details
Can I upgrade or downgrade my plan anytime?
Yes you can upgrade or downgrade your data plans anytime
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